Terms & Conditions

THESE TERMS AND CONDITIONS APPLY TO YOUR USE OF OUR WEB SITE AND ANY PURCHASE YOU MAKE SO PLEASE TAKE TIME TO READ THEM. THEY DO NOT AFFECT YOUR STATUTORY RIGHTS

The Company

We are Dave’s Tiles Limited, a company registered in England (Company number 15989629) which specialises in the sale and distribution of tiles, hard floor coverings and associated products. Our business address is Unit 1, Wheeler Hub Drive, Blackpool, United Kingdom, FY2 0FD and our VAT registration number is 480692272. Telephone number: 01253 422624. Email: office@davestiles.co.uk

This site has been produced for our United Kingdom customers, and we do not sell to customer located overseas via the website or other means.

Content

The contents of this site including product prices, delivery charges and product details are subject to change at any time without notice. We may also revise or update these terms and conditions at any time without notice. Use of this site and purchases of products offered for sale on this site are subject to the terms and conditions posted on the site at the time of your visit.

Cookie Policy

Our website needs to use cookies to provide a good user experience and can checkout, build a wish-list and our on-site search functionality amongst other things. By using our website, you are agreeing to our use of cookies. If you wish to know more about our cookie policy, please see our full policy.

Ordering

After selecting your products from the range available, you will proceed to the checkout area. You will be passed to a secure online payment authorisation service that will process your card details and obtain payment from your card provider.

We will send you written confirmation of your order by email but this email will not constitute acceptance of your order we accept your order at the time we dispatch the ordered products to you, or confirm the products are ready for collection, and it is at that moment that a contract for sale is made between you and us. All our contracts are concluded in English although contracts for sale will neither be filed by us nor accessible to you.

Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will be brought to your attention before we accept your order and will give you the option to cancel your order before we accept it.

Please note acceptance of any order is at our discretion.

Ordering Samples

We do not provide samples via our online site, you must attend our premises to view / request a sample, any sample taken will incur a charge that is refundable on return of the undamaged sample within 5 days. We do not offer cut samples.

Payment

We accept the following cards on our website:
Visa Credit and Debit
Maestro
Solo
Mastercard Credit and Debit
Apple Pay
Google Pay

Klarna

Payment by Bank

We will take payment from your card at the time you submit your order.

Klarna

In cooperation with Klarna we offer you flexible payment options that include, pay in full, pay in 3 interest-free instalments or pay in 30 days. Payment is to be made to Klarna.

Klarna's Pay in 3/Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. For further information on Klarna, visits Klarnas website or click on the website link for their Terms and Conditions.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas Privacy Statement.

Pricing

The prices payable for the items we offer for sale are clearly displayed on this site in pounds sterling and are inclusive of any excise duties and VAT payable unless otherwise stated. We offer discounts for bulk purchases; these vary and are at our discretion. Prices do not include the costs of delivery details of which are set out below.

Trade Discounts

As part of Dave’s Tiles continued commitment to low prices and great service we continually review our pricing and trade discount. We offer trade discounts to building trade related businesses that can demonstrate they are a registered business or sole trader. These discounts vary between products, size of order and the frequency of business.

Discounts are offered at the discretion of Dave’s Tiles and can be withdrawn at any time.

Please ask a colleague if you have any questions.

Shipment

Parcel Deliveries

Small items up to 20kg (total weight of all items) will be sent via our parcel carrier service where possible. Delivery updates will be provided by the carrier via email and text once the goods have been despatched.

Pallet Deliveries

Large orders over approximately 20kg will be delivered on a large vehicle with a tail-lift. The delivery will be a non-contact kerbside delivery. Please contact us prior to placing an order if we may have trouble delivering your order to the kerbside of your property in a large vehicle.

If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions, then we may charge you and you will be liable to pay us for all costs we incur.

Once our transport company has collected your goods, if you wish to cancel your order, you would be liable for transportation return charges.

You will receive an email notification once your order has been despatched. Once the order is despatched and with our delivery partner, our delivery partner will call you within 48 hrs to arrange a suitable day for delivery. Your order may be dispatched direct from our supplier.

Deliveries from Our Trade Counter

Local delivery to FY postcodes is available direct from our outlet at Unit 1, Wheeler Hub Drive, Blackpool, FY2 0FD within 1-2 working days, the rates are:

Up to 200Kg £20

Over 200kg £40

Orders over £500 FREE

Late Delivery

Dave’s Tiles will not under any circumstances entertain any financial demands from the customer for late or incorrect delivery. We always recommend that you never book a tiler or other workman until the goods have been delivered and inspected.

Collection

Collection of stock items can be made during our opening times which are Monday to Friday 8am to 4.30pm and on Saturday 8.30am to 2pm. If you need an urgent delivery outside these times then please call us to arrange or send a message in the chat or via email, we will do our best to support you.

Bank Holidays

We do not undertake deliveries on Bank Holidays. Orders placed on a Bank Holiday are processed the next working day.

Shipping Rates (Mainland UK only)

We do not deliver to offshore locations.

Our rates can be found in the Shipping and Returns section of our website.

Orders over £500 are delivered FREE

Tile Trims

We do not deliver tile trims over 1m as these often get damaged in transit, these are available for collection only.

Costs & Timings

Delivery will be calculated at the time of purchase. Some of our products are ordered specially for you so these items may take longer, we will contact you if this is the case.

Late Delivery

Returns and refunds (In Store Purchases)

If you wish to return any goods, we will offer you an exchange where possible or provide you with a full refund. Simply return the items within 14 days of collection or delivery from the store in their original condition together with a receipt as proof of purchase. Please note that this gesture of goodwill does not apply to specially ordered items. Special order products are subject to a 25% restocking fee to return these to the suppliers. This will be deducted from your refund. Single tiles or planks are not refundable unless sold as samples. Proof of purchase is required when the refund is requested.

Tiles / flooring:  Refunds are only offered on full boxes of tiles and flooring in a resalable condition.
Powdered Products (e.g. Grouts, Adhesives & Leveller) are non-returnable, unless a defect is found with the product. If a defect is found then they must be returned in a dry condition with their original packaging.
Some non-refundable items will be detailed on your receipt, these include supplier direct tiles.
20mm sized tiles. Due to the weight of these items, these are direct delivery items. If returns are required of these items, this is arranged by a courier collection. Customers must ensure the goods are wrapped to the original pallet and in safe condition for transport. Photographs are required prior to the collection being arranged and are subject to a 20% restocking fee plus any associated courier charges, which may apply.
Extra-large tiles must be in full boxes that are in a re-saleable condition. A 25% restocking charge will be applied along with a collection charge. The refund will be credited once the product is checked back into the warehouse. Minimum return is 3 boxes.
All refunds will be made via the original method of payment except cash amounts over £100 and payments originally made by cheque, these will be via a BACS payment. Please allow 7-14 working days for processing.
Partial refunds - We are able to offer partial refunds if you would like to return part of your order. You will be charged a 10% restocking fee on the goods returned and not the full order.

We regret we are unable to exchange or compensate for any costs incurred once the tiles have been used in any way. Your use of the tiles or flooring implies that you have accepted them, therefore before you commence tiling/fixing, please inspect all your tiles and or flooring (in respect of quality, shade and condition) to ensure they are satisfactory/as expected when ordered. This should be done before sealing, cutting or fixing the tiles and or flooring.

Cancellations (Online orders)

You Have Fourteen Calendar Days After Receiving Your Goods to Cancel Your Order Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCR"). Sales made prior to 13/03/14 are covered by the Distance Selling Regulations 2000.

You can cancel any on-line or telephone order (excluding custom made or bespoke goods) and receive a refund (including standard delivery charges) by simply letting us know by email (office@davestiles.co.uk) or by phone (01253 422624) within fourteen days of receiving your goods. You do not have to give a reason for your cancellation, but a brief explanation will help us to improve the service we offer to customers in the future. Please note if you do cancel your order, you must return the goods to us at your own expense.

If you cancel an order, you are responsible for returning the goods to us at your cost, we will not refund these charges. Standard delivery charges (The cheapest method of delivery available for selection by the customer) will be refunded. Any surcharges for express or upgraded delivery options selected by the customer will not be refunded.
Any refund will be made to the payment method originally used to make the purchase as soon as possible and not later than 30 days after:
- the day we receive the returned goods; or
- if sooner, the day on which you provide us with evidence that you have returned the goods
Goods must be returned to us within 14 days of the date we receive notice of your intent to cancel.
If you cancel your order, you can return the goods to our store for a full refund, including any standard delivery charges. Simply let us know of your intention to cancel using one of the methods above for us to make the appropriate arrangements. If you choose to return the goods via a courier / transport service, you will not however be reimbursed for the cost of returning the goods.
If you cannot or will not return the cancelled goods, we can arrange for the collection of the goods on your behalf. You will then receive a full refund excluding the collection charge. Collection charges are approximately £50.00 per pallet.
Any free gifts or products comprising of an offer (e.g. 3 for 2) must also be returned
After 14 Calendar days what you may view as a cancellation becomes a ’Return’, please refer to the returns section below.
Once our transport company has collected your goods if you wish to cancel your order, you would be liable for transportation return charges.
We may make a deduction from any refund on account of any loss in value of the goods due to any damage to the goods or packaging resulting from unnecessary handling.
This cancellation policy does not affect your legal rights.

Resaleable Goods Refunds & Returns (Online orders)

The below applies to goods outside of the fourteen working day cancellation policy outlined above.

If you have completed your tiling or flooring job and wish to return any re-saleable goods, we will provide you with a refund. Please note that only full boxes of tiles will be refunded. Simply return the items within 28 days of receipt of goods in their original condition. Adhesive & grout and tools are non-refundable. Dave’s Tiles reserve the right not to refund if the goods are deemed as not being in a re-saleable condition. Any delivery charge will not be refunded.
Please note that some of our products are classed as ’special order’, this means the products are custom made or specifically ordered for individual customers, as such any return of these items will incur a restocking charge of 25% of the price paid for the goods if returned within 28 days.
Refunds will only be processed once the goods have arrived with us and we have inspected their condition and deemed them to be in suitable condition for resale. Any delivery charge from the original order will not be refunded.
Please note once a refund is processed it may take up to 14 days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of Dave’s Tiles. Acceptance of these terms and conditions at the point of purchase represents acceptance of the refund period of up to 28 days.
Any free gifts or products comprising of an offer (e.g. 3 for 2) must also be returned.

Damaged/Incorrect Goods Refunds & Returns (Online orders)

All goods must be checked by the customer on receipt of goods - this is imperative. No responsibility for damaged product, shortages or incorrect products can be accepted after 48 hours / two working days (Mon - Fri) of receipt of goods.

Where you purchase goods from us that are defective, we shall (at our option) repair or replace such goods or refund the price of such goods provided that (a) you give us notice within 48 hours of the date of your acceptance of the goods and (b) if damage to the goods has not been caused by you. Our entire liability to you shall be limited to the price you paid for the goods, and we shall not be responsible for any consequential or other financial loss that you may seek to claim for regarding the tiling or flooring job you are carrying out. All damaged goods will be replaced on standard delivery at our cost.
Any free gifts or products comprising of an offer (e.g. 3 for 2) must also be returned.
Dave’s Tiles products are guaranteed for 12 months from point of purchase (excluding individual supplier guarantees, details of which would have arrived with your product). Compensation, refunds or returns will not be considered after this period.
If you find any damages on receipt of goods, you must forward a clear photo of the damages to office@davestiles.co.uk before we send out replacements.

Checks Prior To Fitting

We advise you to buy tiles, borders and decors from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size/colour.

Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we cannot accept the responsibility after the tiles have been fixed. Fixing the tiles to a substrate means that you have accepted the tiles in their present state so no refunds or replacements will be offered. Please ensure you are happy with the shade of your tiles before you start any project.

Description of Goods

All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.

Technical Help

If you need further assistance with any of our products, please view our Contact Us page.

Data Protection

Dave’s Tiles is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws, please see our separate Privacy Notice for full details.

Dave’s Tiles will use your personal information to inform you of its offers and news and for profiling your purchasing preferences and other marketing purposes. We may keep your information for a reasonable period to contact you about our services in the future, see Privacy notice for details.

Dave’s Tiles may share your contact information with other Companies and organisations who are our business partners to fulfil your order. We or they may contact you by mail, telephone, SMS or email to let you know about your order / delivery.